Hello, I’m Akhilesh Rego
Healthcare Quality & Operations Professional
Results-driven professional with 5+ years across the UAE and India, focused on quality management, patient safety, and operational excellence. Experienced in QMS (JCI/DHA/DOH), incident management (RCA/CAPA), audits, KPI analytics, and AI-enabled documentation for faster, consistent decisions.
Quality Management
Hospital Operations
JCI • DHA/DOH
AI-enhanced Workflows
About Me
I build robust quality systems and streamlined hospital operations. I enjoy solving cross-functional problems with clear processes, measurable KPIs, and a collaborative approach. My goal is to strengthen compliance, elevate patient safety, and improve throughput—while enabling teams with practical training and data-driven insights.
Skills
Quality Management (QMS)
Accreditation: JCI, NABH, SRC, DHA/DOH
Incident Mgmt • RCA/5-Why • FMEA • CAPA
Patient Safety & Risk Management
Operations • Patient Flow • Scheduling
KPI Monitoring & Data Analytics
Internal/Tracer Audits • Mock Surveys
Policy & SOP Development
Training & Stakeholder Engagement
AI-enabled Minutes/Reports/Decks
MS Office: Excel • Word • PowerPoint
Experience
Quality Officer
Adam Vital Hospital LLC — Dubai, UAE (Apr 2025 – Present)
- Led hospital-wide QMS implementation aligned with JCI 8th Edition and DHA standards.
- Drove incident lifecycle (RCA, CAPA, sentinel event reviews), cutting repeat events.
- Coordinated Quality, Patient Safety, M&M, and Infection Control committees; validated KPIs and reported to leadership.
- Developed/updated policies, SOPs, and clinical pathways; ran internal/tracer audits and mock surveys.
- Supervised daily operations and resource allocation; implemented cost-saving measures and improved patient flow.
- Used AI to generate accurate minutes, dashboards, and presentations.
Quality Executive
NMC Royal Hospital DIP — Dubai, UAE (Mar 2023 – Apr 2025)
- Validated KPIs, presented findings, and prepared committee documentation.
- Updated policies, SOPs, and manuals for inspections and regulatory audits.
- Investigated incidents with RCA tools; implemented corrective actions.
Laboratory Quality Coordinator
Burjeel Medical City — Abu Dhabi, UAE (Oct 2021 – Mar 2023)
- Delivered accreditation readiness through documentation reviews and staff training.
- Conducted audits and process reviews; executed RCA and CAPA for incidents.
Quality & NABH Coordinator
Thunga Hospitals (4 units) — Mumbai, India (Dec 2019 – Oct 2021)
- Spearheaded NABH accreditation across four hospitals; ensured compliance with national standards.
- Monitored and reported quality and patient safety metrics; drove continuous improvement.
Operations Executive
A.J. Hospital & Research Centre — Mangalore, India (Jan 2019 – Sep 2019)
- Implemented process improvement projects and supported unit QA programs to raise efficiency.
Administration Intern
Nanavati Max Super Specialty Hospital — Mumbai, India (Oct 2018)
- Supported governance, clinical, and support processes to boost satisfaction.
Education
Master’s in Hospital Administration (MHA)
A.J Institute of Hospital Management, India — 2019
B.Sc. (Physics, Computer Science & Mathematics)
St Aloysius College (Autonomous), India — 2017
Contact
Email and LinkedIn: